Terms of service
TERMS OF SERVICE
Last updated: 19 August 2026
Welcome to NashTech Lifestyle. These Terms of Service govern your use of our website and your purchase of our macramé kits, craft products, and related products.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About NashTech Lifestyle
NashTech Lifestyle is a brand operated under NashTech Holdings (Pty) Ltd.
Throughout these Terms, “we,” “us,” “our,” and “NashTech Lifestyle” refer to NashTech Lifestyle and the applicable operating entity.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website, systems, or accounts.
- Interfere with the security or operation of our website.
- Copy, reproduce, or commercially exploit our website content without permission.
- Provide false or misleading information when placing an order.
We reserve the right to refuse service or restrict access to our website where reasonably necessary.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, and other information displayed on our website are accurate.
However, slight variations may occur due to:
- Screen and display settings.
- Lighting and photography.
- Handmade or natural material variations.
- Manufacturing and packaging differences.
Our macramé kits are intended for crafting and creative use. Customers are responsible for following any instructions supplied with the product and using materials appropriately.
4. Pricing
All prices displayed on our website are in South African Rand (ZAR) unless stated otherwise.
We reserve the right to change product prices, promotions, discounts, and availability at any time. Price changes will not affect orders that have already been accepted and paid for, except where required by law.
We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we may contact you before processing the order.
5. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is not considered accepted until payment has been successfully received and we have confirmed the order.
We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
- Suspected fraud or unauthorized transactions.
- Incorrect product or pricing information.
- Product unavailability.
- Technical errors.
- Other circumstances permitted by applicable law.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payments
Payments must be completed using the payment methods made available at checkout.
You agree that all information provided for payment and billing purposes is accurate and belongs to you or that you are authorized to use it.
We do not store full payment-card information on our own systems where payment processing is handled by third-party payment providers.
7. Shipping and Delivery
We deliver orders to the locations and addresses supported by our available delivery services.
Delivery times provided on our website are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur because of circumstances outside our reasonable control, including:
- Courier delays.
- Severe weather.
- Public holidays.
- Incorrect or incomplete delivery information.
- Operational disruptions.
- Events outside our reasonable control.
Customers are responsible for providing a correct and complete delivery address.
If an order is returned because an incorrect address was provided or delivery could not reasonably be completed, additional delivery charges may apply before the order is resent.
8. Returns, Refunds and Exchanges
We want you to be satisfied with your purchase.
If you receive a product that is defective, damaged, incorrect, or otherwise does not comply with applicable consumer-protection requirements, please contact us as soon as reasonably possible with your order details and supporting photographs where appropriate.
Returns, refunds, repairs, replacements, or exchanges will be handled in accordance with applicable South African consumer-protection law.
Nothing in these Terms limits or removes any rights you may have under applicable law.
For change-of-mind returns, eligibility may depend on the nature of the product, its condition, and applicable law. Products must generally be returned in an unused and resaleable condition where a change-of-mind return is legally available.
9. Damaged or Incorrect Orders
If your order arrives damaged or contains the wrong product, please contact us promptly.
We may request:
- Your order number.
- Photographs of the product.
- Photographs of the packaging.
- A description of the issue.
We will assess the issue and provide an appropriate remedy where required.
10. Intellectual Property
All content appearing on the NashTech Lifestyle website, including but not limited to:
- Logos.
- Brand names.
- Product photography.
- Graphics.
- Designs.
- Written content.
- Website layouts.
- Marketing materials.
is owned by or licensed to NashTech Lifestyle or its relevant rights holders.
You may not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission.
11. User Content
If you voluntarily submit photographs, reviews, testimonials, videos, or other content to us, you confirm that you have the necessary rights to provide that content.
Where you give us permission to use your content for marketing purposes, you grant us permission to reproduce and display it for those purposes.
We will not knowingly use submitted content in a manner that is unlawful or materially misleading.
12. Third-Party Services
Our website may use third-party services, including payment processors, courier companies, Shopify, analytics providers, advertising platforms, and other service providers.
These third parties may have their own terms and privacy policies.
We are not responsible for the independent policies or operations of third-party services, except to the extent required by applicable law.
13. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption.
- Free from technical errors.
- Free from viruses or other harmful components.
- Compatible with every device or browser.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.
14. Limitation of Liability
To the maximum extent permitted by applicable law, NashTech Lifestyle will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms limits any consumer rights that cannot lawfully be excluded.
15. Indemnity
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
This clause does not limit any rights you have under applicable consumer-protection law.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may need to be collected and processed to provide services such as:
- Processing orders.
- Processing payments.
- Delivering purchases.
- Providing customer support.
- Improving our website.
- Sending marketing communications where permitted and where you have provided the necessary consent.
Please review our Privacy Policy for further information.
17. Promotions and Discounts
Promotions, discount codes, giveaways, and special offers may be subject to additional terms.
Unless otherwise stated:
- Promotions cannot be exchanged for cash.
- Discount codes must be used before their expiry date.
- We may limit the use of promotional codes.
- Promotions may not be combined unless expressly permitted.
Specific promotional terms will take precedence where they conflict with these general Terms.
18. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be published on our website with a revised “Last updated” date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
19. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law and the jurisdiction of the appropriate courts or dispute-resolution mechanisms.
20. Contact Us
If you have questions regarding these Terms, your order, or our products, please contact NashTech Lifestyle using the contact details provided on our website.
NashTech Lifestyle
Operated by NashTech Holdings (Pty) Ltd.
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Important Notice
These Terms are intended as a general e-commerce Terms of Service template and should be reviewed by a South African legal professional before being published, particularly regarding consumer returns, refunds, warranties, privacy, electronic communications, and the Consumer Protection Act 68 of 2008.