Refund policy
RETURNS & REFUNDS POLICY
Last updated: 19 September 2026
At NashTech Lifestyle, we want you to be happy with your purchase. This Returns & Refunds Policy explains when returns are accepted, who is responsible for return shipping costs, and how refunds, exchanges, or replacements are handled.
This policy is subject to applicable South African consumer-protection law. Nothing in this policy is intended to remove or restrict any rights that cannot legally be excluded.
1. CHANGE-OF-MIND RETURNS
If you change your mind after purchasing a product and simply decide that you no longer want it, you may be responsible for applicable return shipping costs, subject to South African law.
Examples of change-of-mind situations include:
- You ordered the wrong product.
- You ordered the wrong size or variation, where applicable.
- You no longer want the product.
- You purchased the product and later decided you do not need it.
- You found another product you prefer.
- You ordered by mistake.
- You simply changed your mind after receiving the product.
Where a change-of-mind return is permitted, the applicable return shipment fee will be the customer's responsibility and may be deducted from any applicable refund or otherwise payable by the customer before the return is processed.
Products returned for change-of-mind reasons may need to meet applicable return conditions, including being unused, undamaged, complete, and in their original packaging where reasonably required.
2. PRODUCT-SPECIFIC RETURN CONDITIONS
2.1 3-IN-1 HEATED MASSAGER
Our 3-in-1 heated massager is a personal-use product designed to provide heat and massage functions for areas such as the knee, arm, or shoulder.
For hygiene, safety, and product-condition reasons, a change-of-mind return may not be accepted once the product has been used or worn, where permitted by applicable law.
If you have received the product and believe that it is defective, damaged, incorrect, or otherwise does not comply with applicable consumer-protection requirements, please contact us before returning it.
Defective or non-compliant products will be handled in accordance with applicable South African consumer-protection law.
Customers should not return or use a product they believe may be defective until they have contacted NashTech Lifestyle and received instructions.
2.2 BACK BRACE
For the back brace, change-of-mind returns or size exchanges may be accepted where permitted, provided that the product is:
- Unused and unworn.
- In its original condition.
- Complete with all included components.
- Free from damage, stains, marks, or signs of use.
- In its original packaging where reasonably required.
If you ordered the incorrect size, you may request a size exchange where applicable and where the requested replacement size is available.
Return and/or additional delivery costs resulting from an incorrect size selection or change of mind may be the customer's responsibility, subject to applicable law.
A back brace that has been worn or used may not qualify for a change-of-mind return where its condition makes it unsuitable for resale, subject to applicable law.
This does not affect any legal rights relating to defective, damaged, or non-compliant products.
3. WHEN THE RETURN IS OUR RESPONSIBILITY
If the return is required because of an error or fault on our side, NashTech Lifestyle will cover the applicable return shipping costs.
You will not be charged return shipping fees in circumstances such as:
- We sent you the wrong product.
- The product you received is defective.
- The product arrived damaged due to an issue for which we are responsible.
- The product does not match the product you ordered.
- We made an error when preparing or fulfilling your order.
- The product is otherwise not compliant with applicable consumer-protection requirements due to an issue attributable to us.
Where appropriate, we may provide a replacement, repair, refund, or another legally applicable remedy.
4. CLEAR RESPONSIBILITY FOR RETURN SHIPPING
If the return is due to your change of mind → you may be responsible for the applicable return shipping fee.
If you simply decide that you do not want the product anymore, applicable return shipping costs may be your responsibility where a change-of-mind return is permitted.
If the mistake is ours → we pay the applicable return shipping fee.
If NashTech Lifestyle sent the wrong product, supplied a defective product, or otherwise caused the issue requiring the return, we will cover the applicable return shipping costs and provide the appropriate remedy in accordance with applicable law.
5. RETURN CONDITIONS
Before returning an item, please contact us first.
Do not send a product back without contacting us and receiving return instructions.
Where applicable, returned products should be:
- Unused.
- In their original condition.
- Complete with all included components.
- In their original packaging where reasonably required.
- Free from damage caused by misuse or improper handling.
Certain products may have specific return requirements depending on their nature and applicable law.
6. DAMAGED PRODUCTS
If your product arrives damaged, please contact us as soon as reasonably possible.
We may request photographs, videos, or other information to help us assess the issue.
If the damage is attributable to NashTech Lifestyle or otherwise falls within your legal consumer rights, we will handle the applicable return shipping costs and provide an appropriate remedy.
7. INCORRECT PRODUCTS
If we accidentally send you the wrong product, contact us before returning it.
Because the error is ours, you will not be responsible for the applicable return shipping costs.
We will provide instructions for returning the incorrect product and arrange the appropriate resolution.
8. DEFECTIVE PRODUCTS
If you believe your product is defective, please contact us with your order details and, where appropriate, photographs, videos, or a description of the defect.
If the product is defective and the issue is covered by applicable consumer-protection law, NashTech Lifestyle will handle the applicable return shipping costs and provide the applicable remedy.
A product should not be considered defective simply because it does not meet a customer's personal preference or because the customer has changed their mind.
9. REFUNDS
Once an approved return has been received and assessed, we will process the applicable refund in accordance with this policy and applicable South African law.
Refund timing may depend on the payment method and payment provider used for the original transaction.
For change-of-mind returns where a return is legally permitted, applicable return shipping costs may be deducted from the amount refunded to the customer.
Where a refund is required because of a defect, incorrect product, damage attributable to NashTech Lifestyle, or another legally applicable reason, the applicable remedy will be handled in accordance with South African consumer-protection law.
10. EXCHANGES AND REPLACEMENTS
Where applicable, we may offer an exchange or replacement instead of a refund.
For the back brace, customers who selected the incorrect size may request a size exchange where the item qualifies for return and the requested size is available.
If the exchange or replacement is required because of an error or fault attributable to NashTech Lifestyle, we will cover the applicable return shipping costs.
If the exchange is requested because you changed your mind or selected the incorrect size, applicable return and additional shipping costs may be charged to you, subject to applicable law.
11. ITEMS DAMAGED THROUGH MISUSE
We may not be responsible for damage caused by misuse, negligence, improper handling, unauthorized modifications, or failure to follow reasonable product instructions.
If an issue is determined to have been caused by the customer's actions rather than a product defect or an error on our part, applicable return shipping costs may be the customer's responsibility.
This does not affect any rights that cannot legally be excluded.
12. IMPORTANT INFORMATION ABOUT THE 3-IN-1 HEATED MASSAGER
The 3-in-1 heated massager is a personal-use wellness product.
It is not being sold by NashTech Lifestyle as a medical diagnosis or treatment service.
Customers should read and follow the product instructions and safety information before use.
If you experience an issue while using the product, stop using it and contact NashTech Lifestyle where appropriate.
Any applicable warranty, defect, safety, or consumer rights remain subject to applicable South African law.
13. CONTACT US BEFORE RETURNING AN ITEM
Please contact us before sending any product back.
Email: lsholdings39@gmail.com
Phone: 083 897 8420
Please provide:
- Your order number.
- The reason for the return.
- Photographs or videos where relevant.
- Any other information reasonably required to assess the issue.
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IMPORTANT
Changed your mind?
You may return the product where a change-of-mind return is permitted, but applicable return shipping costs may be your responsibility.
Ordered the wrong back-brace size?
A size exchange may be available where the product is unused, in its original condition, and otherwise qualifies for return. Applicable return and additional shipping costs may be your responsibility.
Used the 3-in-1 heated massager and simply changed your mind?
Because this is a personal-use product, a change-of-mind return may not be accepted once the product has been used or worn, where permitted by applicable law.
Is the product defective, damaged, or incorrect?
Contact us before returning it. Where the issue is our responsibility or a remedy is required under applicable consumer-protection law, we will handle the return appropriately.
Was the mistake ours?
We will cover the applicable return shipping costs.
Nothing in this policy is intended to remove or restrict any rights you have under applicable South African consumer-protection law.
NashTech Lifestyle
A registered child company/brand of NASHTECH-HOLDINGS (Pty) Ltd.
Create. Relax. Elevate Your Space.